Privacy Policy

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 Last updated: [Insert Date]

Novus Property Group (“Novus”, “we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, book accommodation with us, or interact with our services.

We may collect the following types of information:

• Personal details: name, email address, phone number, postal address.
   
• Booking information: dates of stay, number of guests, payment details (processed securely via third-party providers).
   
• Communications: emails, messages, or feedback you send to us.
   
• Website usage data: IP address, browser type, pages visited, and cookies (see below).
   

We use your information to:

• Process bookings and manage your stay.
   
• Communicate with you about reservations, enquiries, or special offers.
   
• Improve our website, services, and guest experience.
   
• Meet our legal and regulatory obligations.
   

We will never sell your data to third parties.

We only share your personal data with:

• Trusted service providers (e.g. booking platforms, payment processors, IT support) who help us deliver our services.
   
• Authorities or regulators, if required by law.
   

All third parties are required to handle your data securely and in line with UK data protection law.

Our website uses cookies to improve your browsing experience and analyse website performance. You can control or disable cookies through your browser settings, but some features of the website may not function properly without them.

We only keep your personal data for as long as necessary:

• Booking and financial records: kept for up to 6 years to comply with UK tax law.
   
• Contact details and communications: kept only as long as required to provide service or until you request deletion.
   

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
   
• Request correction of inaccurate data.
   
• Request deletion of your data (where legally possible).
   
• Object to or restrict certain processing.
   
• Withdraw consent at any time (e.g. for marketing emails).
   

To exercise these rights, contact us at [insert company email].

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Novus Property Group
Email: enquiries@novuspropertygroup.co.uk
Phone: 01642 133260

If you are not satisfied with our response, you have the right to complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

This Cookies Policy explains how Novus Property Group (“Novus”, “we”, “our”, or “us”) uses cookies and similar technologies on our website.

By using our website, you agree to the use of cookies as outlined here.

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They help the site function properly and provide us with information to improve your browsing experience.

• Essential Cookies
  Required for the website to work correctly (e.g. remembering booking details, keeping you logged in).
   
• Performance & Analytics Cookies
  Help us understand how visitors use our website (e.g. which pages are most popular) so we can improve functionality. We may use tools like Google Analytics.
   
• Functionality Cookies
  Remember your preferences (e.g. language, location) to make your experience smoother.
   
• Advertising Cookies (if used)
  Track browsing habits to deliver relevant ads. If we use these, you’ll always have the option to opt out.
   

Some cookies may be set by trusted third-party services we use, such as:

• Booking platforms
   
• Payment processors
   
• Analytics tools (e.g. Google Analytics)
   

These third parties have their own privacy policies and are responsible for how they use your data.

You can control cookies through your browser settings. Most browsers allow you to:

• See what cookies are stored.
   
• Delete cookies.
   
• Block cookies entirely.
   
• Set alerts before cookies are placed.
   

Note: if you disable cookies, some parts of our website may not function properly.

We may update this Cookies Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

If you have questions about our use of cookies, please contact us:

Novus Property Group
Email: enquiries@novuspropertygroup.co.uk
Phone: 01642 133260